Emma Louise was employed in her current role a recoveries agent with Hertz Accident Support, but wanted to progress in her career, which was only possible if she passed her GCSEs. Not only did she learn new skills and new techniques when dealing with situations in her role, but was also helped to overcome her low self esteem when it came to her maths skills. She has now passed all exams and her NVQ Customer Service Apprenticeship and has enrolled on another Paragon Skills course to progress further within her company.
Emma-Louise admits that her maths skills were very basic and that she had to work hard at learning different equations. She says that sitting the maths exam was terrifying as she has very low esteem when it comes to the subject, but studied very hard with the resource materials that her Paragon Skills leader Debbie suggested - and passed first time.
“Paragon Skills offers a great support network with help always hand to help with any issues or queries. Debbie always encouraged me and pushed me to do my best when I was feeling apprehensive about my abilities.”
HERTZ ACCIDENT SUPPORT
In addition to full support from her tutors at Paragon Skills to pass her GCSEs and learn new skills with her Customer Service apprenticeship, Emma-Louise found the Paragon Skills Apprenticeship so helpful to progress in her career, that she has recently enrolled on the Business Administration NVQ with a view to progress further to Team Leader within her company.
To find out more about how you can gain a Customer Service qualification at Paragon Skills visit our site here or call 0800 783 2545.