Before her Apprenticeship, Sophie shied away from public speaking in all capacities. She was confident with writing it all down, but speaking was another step. Her English assessment involved a talk for 5 minutes in front of her colleagues, but with the help of her mentor Debbie, she completed it well. Having held her new position for little over a year, thanks to the Apprenticeship she will now be moving on to a senior role soon, with a view to becoming a team leader.
“The apprenticeship has boosted my confidence and helped me stand out in the company. I would recommend if anyone is considering an apprenticeship to just go for it. It makes you very attractive to other companies as they love people who like to learn.”
HERTZ ACCIDENT SUPPORT
The Customer Services Apprenticeship has really helped Sophie to progress in her career. She was more confident when applying for a new job, and her employees recognised her passion for learning new skills and progressing. She is about to start the Business Admin NVQ, and will embark on the Team Leader NVQ obce she is in a senior positon.
To find out more about how you can gain a Customer Service qualification at Paragon Skills visit our site here or call 0800 783 2545.