Inspiring people to succeed.

The road to a business administration career

Melissa Harris started her level 2 Business Administration Apprenticeship in January 2018 whilst undertaking a role as an Administration Assistant for Optionis at their Warrington office.

Melissa chose to take the Business Administration level 2 Apprenticeship in order to gain an in-depth understanding of the work that she completes for her employer, and also to progress her role further.

Why did Melissa choose an Apprenticeship over other educational options

Despite gaining qualifications at school, college and university previously, Melissa had not progressed in a role in her qualified subject. Therefore she decided that undertaking an Apprenticeship would mean that she gains on the job experience and a practical qualification that would enable her to have a job in this field for life. Melissa also believes that with this Apprenticeship, she will get to experience the practical aspects of work as well as the theory whereas previously with education it was all based around classroom theory based learning.

I enjoy my role as an Admin Assistant and decided I wanted to learn more, and have an in-depth knowledge behind the work we complete. I felt completing the apprenticeship would help me progress in my current role within my current workplace, or somewhere else in the future. I wanted more experience.

Melissa Harris

What has Melissa learnt so far from the Apprenticeship training programme?

Even just 4 months into the Apprenticeship, Melissa has learnt so much about why certain tasks are important, and how it benefits the workplace. It has allowed Melissa to change how she works to ensure positive outcomes. This includes not only standard business administration practices, but also more about health and safety, safeguarding and who to turn to if there are any issues externally as well as internal.

Melissa believes that the practical experience in the workplace is valuable because it allows her to complete her tasks and achieve targets on a daily basis. In doing so Melissa is gaining excellent experience which will enable her to progress her role and develop her skills for the business sector. These skills are generic and can be applied in any business and any sector. At present Melissa is learning how to use printing and franking machines, how to adhere to data protection laws and how to receive/distribute and send post in a business.

In particular, Melissa has enjoyed completing the knowledge points that are important in any Apprenticeship. She is also learning more about each aspect of the Apprenticeship through undertaking research and talking to other colleagues in the business.

Melissa’s career plans

I am enjoying the apprenticeship and looking forward to completing it and gaining my diploma/certificate. With regards to future plans, I am happy as I am for now but open to progressing in the future.

Melissa Harris

In the near future Melissa would like to continue in her role putting the knowledge she has gained in the Apprenticeship to use. In the long term she would like to progress into a senior role at Optionis should the opportunity arise or for a similar organisation where she can continue to develop her business skills and knowledge. I am enjoying the apprenticeship and looking forward to completing it and gaining my diploma/certificate. With regards to future plans I am happy as I am for now, but open to progressing in the future.

Melissa’s experience with Paragon Skills

I think that Paragon Skills are great, Keith my tutor is very friendly and always there if I have any questions. I would definitely recommend them.

Melissa Harris

About Optionis:

Optionis is a professional services group specialising in managing tax, employment, accountancy and legislative compliance that provides a range of market-leading solutions to the UK’s small businesses and professional contingent workforce sectors. 

Apprenticeships form an integral part of Optionis business and they are seeking new talent to join their team in business and accounts Apprenticeship roles in a variety of locations including: Poole, Hemel Hempstead, Warrington and Blackpool. If you would like to find out more about a career with Optionis, contact us on 0800 783 2545 today.

Find out how you can gain Business Administration qualifications with Paragon Skills or call 0800 783 2545.

Why Choose Paragon?


20 % of our learners progress onto the next level qualification
1500 The number of employers we work with in England
89 % of employers say apprentices make their business more productive