Our training, your way

I originally started as a domiciliary care worker (providing care in the community) - I didn’t drive back then so I was on my trusted moped! I had always wanted to work in the care sector as my Mum and Grandma did, so I worked my way up within the same company initially completing my qualifications and becoming Team leader, Care coordinator, and then managing services such as residential, retirement living and mental health to gain more knowledge and experience.


I had completed my qualifications for Level 2 Health and social care and Level 4 Care management with another training company and didn’t have great experiences. I didn’t feel as though I had support or was gaining knowledge. I also didn’t see my assessor regularly.

I wanted to get into the training, teaching and learning side of care to try to make a difference but I didn’t know where to start. So I completed dementia facilitator training and started to provide training workshops for staff, and also Manual Handling ‘Train the Trainer’ courses. I loved training the staff and helping them to learn and gain more knowledge and skills. I adapted my training to suit each individuals learning style, which worked very well, although I still didn’t feel like I was fully doing what I wanted to.

By working in different positions within the care sector I saw first-hand the negatives of poor training but also the benefits good teaching and learning had on the staff members, for example, they felt motivated, gained more knowledge and skills, and the standard of care delivered was a lot better.

When Paragon Skills came to my office to sign staff members up for their Level 2 and 3 qualifications in Health and Social Care, and as the Level 5 in Management had now replaced the Level 4 I decided to sign up. Due to my experience with previous companies, we were a bit reluctant at first. But then we were assigned Sara Atkins as our assessor who was brilliant throughout, giving support, visiting regularly and motivating the staff members so they were enjoying their courses and most importantly learning.

I had chatted with Sara about how I had always wanted to train and become an assessor although didn’t know where to start. She explained a lot to me regarding the role and what it entailed and finally she informed me when a position became available within Paragon Skills to do just that. I was very nervous, as it was completely different from what I was used to, but also excited and decided to go for it! I was successful in gaining a position and left my current management position on the 19 February 2018 and walked into my new role 20 February 2018!

It was a lot of hard work to begin with as I was learning a new role, completing my Level 5 Health and Social Care diploma and also my TAQA Level 3 alongside this, but I was determined!.

I have now been with Paragon Skills as a Personal Tutor for 18 months and would not look back. I feel I have achieved a lot in the past year or so and got to where I wanted to be. It shows you can achieve anything when you put your mind to it!

If you need, or would like, further information about management Apprenticeship related questions, please send us an email at enquiries@pgon.co.uk or call us on 0800 783 2545.