Apprenticeships in customer experience

Important Notice – No longer offering

We regret to inform you that our apprenticeship programme is no longer available. We apologise for any inconvenience this may cause.

If you are looking to continue your apprenticeship journey, we recommend visiting the Gov.uk website to search for a provider that can help you find alternative apprenticeship opportunities.


Your customers expect every interaction with your business to be a positive one – whether it’s through your website, shops, telephony or delivery.

To achieve that, you need an all-star team who are brand advocates and commit to providing a consistent experience. Whether you are developing your brand or at the top of your game, in a rapidly changing industry, you need the right professionals in the right customer experience roles to drive your business forward.

We will work in collaboration with you to create a programme that embeds your values, vision, culture and tone of voice, and promotes skills development and long term career progression.

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Progress with an apprenticeship in customer service

We have seen apprenticeships become a respected and exciting way to help thousands of individuals and businesses get where they want to be. We are here to support both individuals and businesses to progress and to keep adding value to your careers, your businesses, and the care sector as a whole through our first-rate training delivery. Our learners rate our teaching and learning support ‘Excellent’ in over 84% of sessions and our learners make strong links between ‘classroom’ learning and their job role.

Customer Experience

An apprenticeship route to suit you

Customer Service Practitioner - Level 2 Apprenticeship

  • Qualification
    Customer Service Practitioner Level 2
  • Awarding Body
    City & Guilds
  • Duration
    12 months + 8 weeks End Point Assessment

Customer Service Specialist - Level 3 Apprenticeship

  • Qualification
    Customer Service Specialist Level 3
  • Awarding Body
    City & Guilds
  • Duration
    15 months + 10 weeks End Point Assessment

We provide our partners with exceptional training in Customer Experience

Newcross Healthcare logoPepper UK logoFortnum and mason logoSouth Cambridge Council logoAster Group logo

Boost your future workforce with an apprentice today!

Get in touch with us today to hear more about how we can support you and your business in employing an apprentice.

Get in touch

We are rated as a ‘Good Provider’ by Ofsted

We are committed to delivering an outstanding teaching and learning experience. Our apprentices and employers benefit from our 20 years of experience, and the accreditations we have that certify our commitment to the apprenticeship sector.

Get in touch. Let’s get the conversation started!

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What our client say

We are Rated as ‘Excellent’