Customer Service Practitioner – Level 2 apprenticeship

Important Notice – No longer offering

We regret to inform you that our apprenticeship programme is no longer available. We apologise for any inconvenience this may cause.

If you are looking to continue your apprenticeship journey, we recommend visiting the website to search for a provider that can help you find alternative apprenticeship opportunities.



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Who is this apprenticeship suitable for?

Apprenticeships in customer service are an excellent way to create a solid foundation for your career in a huge range of job roles and industries.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

You will learn how to understand your customers, learn in-depth knowledge about your business’s products and services, effective communication and influencing skills and how to deal with conflict and challenge.

Typical roles that this apprenticeship will support are Customer Service Assistant, Customer Service Advisor, Customer Service Trainee and Customer Service Administrator.

Key apprenticeship information
  • Suitable For
    This apprenticeship is suitable for: Any customer service based roles
  • Suitable For
    Title of embedded diploma/qualification City & Guilds Level 2 Diploma for Customer Service Practitioners
  • Suitable For
    End-point assessment organisation: City & Guilds
  • Suitable For
    How long will this apprenticeship take to complete: 12 months apprenticeship + 8 weeks End Point Assessment
  • Suitable For
    Cost: Non-levy employer contribution (5%) - £175 & levy paying employer contribution - £3500

What will you learn on the apprenticeship?

Your training will equip you with the expertise to offer continuous improvement in customer service and communication and the confidence to deal with your customers in a positive, personable and professional way. Wherever your skillset or interest lies, your apprenticeship will help you to start your career from day one of training.

You will learn how your actions influence the customer experience and their satisfaction with your organisation. You will learn how to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
On successful completion of this apprenticeship, you will be eligible to join the Institute of Customer Service as an individual member at Professional level.


We provide our partners with exceptional training in Customer Experience

Newcross Healthcare logoPepper UK logoFortnum and mason logoSouth Cambridge Council logoAster Group logo

“Paragon Skills gave me the tools to begin learning many different skills required to work in such a role as well as teaching a wide array of adaptable skills for other jobs too. The team was fantastic in helping me build my confidence and really made me believe in myself”

Amy-Louise McCoy-Hurst – Inside Marketing, L2 Customer Service Practitioner

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We are rated as a ‘Good Provider’ by Ofsted

We are committed to delivering an outstanding teaching and learning experience. Our apprentices and employers benefit from our 20 years of experience, and the accreditations we have that certify our commitment to the apprenticeship sector.

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What our client say

We are Rated as ‘Excellent’