Hospitality Team Member – Level 2 apprenticeship – Programme update

We greatly appreciate your interest in our apprenticeship programmes for the hospitality sector.

Unfortunately, we no longer offer programmes for the hospitality sector.

If you’re seeking similar training or apprenticeship programmes, we recommend visiting the official government website where a list of approved providers is available to support your needs.

Thank you for your understanding, and we wish you all the best in your pursuit of excellence in the hospitality industry.


Who is this apprenticeship suitable for?

A hospitality team member can work in a range of establishments, for example, bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

This industry is crucial to the economy and gives people around the world ways to spend and enjoy their leisure time.

Typical roles that this apprenticeship will support are Waiter/Waitress, Barista, Receptionist, Housekeeper/Room Attendant, Hospitality Service Assistant, Food & Beverage Assistant & Food Production.

Key apprenticeship information
  • Suitable For
    This apprenticeship is suitable for: Anyone looking to get into the hospitality industry in a range of roles.
  • Suitable For
    Level of qualification on completion: Hospitality Team Member – Level 2 apprenticeship
  • Suitable For
    End-point assessment organisation: City & Guilds
  • Suitable For
    How long will this apprenticeship take to complete: 12 months apprenticeship + 8 weeks End Point Assessment
  • Suitable For
    Cost: Non-levy employer contribution (5%) - £200 & levy paying employer contribution - £4000

What will you learn on the apprenticeship?

The Hospitality Team Member apprenticeship will teach you to how to excel in this field, anticipate customer needs, and how to adapt products and services to meet customer needs. By the end of your apprenticeship, you will be able to ensure you demonstrate excellent communication skills, and consistently exceed customers’ expectations to deliver a great guest experience.

You will learn how to use appropriate opportunities and upsell and promote additional products and services, at the same time as actively seeking to ‘wow’ customers in line with the business and brand standard. You will also learn how to pay attention to detail and have high standards for cleanliness and presentation.



“My experience has been amazing with Paragon Skills, my personal tutor has got me through it helping me with things I was struggling with! Now I’ve passed my level 2 and am on my way to do my level 3. I can’t wait”

Jenni Dunn, Trustpilot Review

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