Level 5 Operations Departmental Manager


More about our Level 5 operations manager apprenticeship

This operations manager apprenticeship is ideal for managers who run departments, other teams, or projects.

It’s aimed at middle-level and senior managers who need to achieve department or operational goals and objectives. If you’re moving into a senior management role, or are already in a senior management role and want to be recognised formally for your leadership skills and experience, this operations manager apprenticeship can help give you the credentials and experience needed.

It will cover all the essential knowledge, skills and behaviours that are required to be a successful modern-day department operations manager.

In addition to your Departmental or Operations Manager apprenticeship, you will also complete the ILM Level 5 Diploma for Leaders and Managers. Part of the City & Guilds Group, ILM is the UK’s leading provider of leadership, management and coaching qualifications.

Every employee undertaking a Level 5 Operations or Departmental Manager apprenticeship with us will also receive a free Institute of Leadership and Management Studying Membership for the duration of their training.

Here are a list of roles that you could potentially do after completing Paragon Skill’s Operations Manager apprenticeship:

  • Operations Manager
  • Regional Manager
  • Divisional Manager
  • Department Manager
  • Specialist Managers
Key apprenticeship information
  • Suitable For
    This apprenticeship is suitable for: Anyone moving into or already in a management role
  • Suitable For
    Title of embedded diploma/qualification City & Guilds/ILM Level 5 Diploma for Leaders and Managers
  • Suitable For
    End-point assessment organisation: City & Guilds
  • Suitable For
    How long will this apprenticeship take to complete: 24 months apprenticeship + 16 weeks End Point Assessment
  • Suitable For
    Cost: Non-levy employer contribution (5%) - £350 & levy paying employer contribution - £7000

What will you learn on the Operations Manager apprenticeship?

Being an effective department manager, or operations manager also means that you will need to juggle a handful of tasks at once. Subjects such as people management, project management and handling employee workstreams will all be key indicators in rating your performance.

This programme will provide you with the knowledge, skills, and behaviours so you can excel at what you do to deliver operational plans, manage resources effectively and lead and develop the talent within your department.


We provide our partner with exceptional training in Leadership & Management

Hear from a previous Operations Manager apprentice

“The apprenticeship is helping me broaden my horizons and figure out what kind of leader I want to be and has had a positive impact on those around me. The history and theories we are taught are enabling me to get better at thinking about how I will tackle problems I wasn’t aware of previously. So, I now have a structure and model to follow to navigate each situation”

Ryan Ward – Optivo, Level 5 Operations/Departmental Manager

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