Operations or Departmental Manager – Level 5 apprenticeship


Who is this apprenticeship suitable for?

This apprenticeship is ideal for managers who run departments, other teams, or projects.

It’s aimed at middle-level and senior managers who need to achieve department or operational goals and objectives. If you’re moving up into a senior management role, or are already in a senior management role and want to be recognised formally for your leadership skills and expertise, this apprenticeship can help you get there.

It will cover all the essential knowledge, skills and behaviours that are required to be a successful modern-day department head/operations manager.

In addition to your Operations or Departmental Manager apprenticeship, you will also complete the ILM Level 5 Diploma for Leaders and Managers. Part of the City & Guilds Group, ILM is the UK’s leading provider of leadership, management and coaching qualifications. Every employee undertaking a Level 5 Operations or Departmental Manager apprenticeship with us will also receive a free Institute of Leadership and Management Studying Membership for the duration of their training.

Typical roles that this apprenticeship will support are: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers

Key apprenticeship information
  • Suitable For
    This apprenticeship is suitable for: Anyone moving into or already in a management role
  • Suitable For
    Title of embedded diploma/qualification City & Guilds/ILM Level 5 Diploma for Leaders and Managers
  • Suitable For
    End-point assessment organisation: City & Guilds
  • Suitable For
    How long will this apprenticeship take to complete: 24 months apprenticeship + 16 weeks End Point Assessment
  • Suitable For
    Cost: Non-levy employer contribution (5%) - £350 & levy paying employer contribution - £7000

What will you learn on the apprenticeship?

Being an effective department head or operations manager means that you need to be able to juggle many balls up in the air at the same time. There are the people management skills that you need, the various projects and workstreams that you are responsible for and of course, the key performance indicators that you need to achieve.

This programme will provide you with the knowledge, skills, and behaviours so you can excel at what you do to deliver operational plans, manage resources effectively and lead and develop the talent within your department.


We provide our partner with exceptional training in Leadership & Management

“The apprenticeship is helping me broaden my horizons and figure out what kind of leader I want to be and has had a positive impact on those around me. The history and theories we are taught are enabling me to get better at thinking about how I will tackle problems I wasn’t aware of previously. So, I now have a structure and model to follow to navigate each situation”

Ryan Ward – Optivo, Level 5 Operations/Departmental Manager

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We are committed to delivering an outstanding teaching and learning experience. Our apprentices and employers benefit from our 20 years of experience, and the accreditations we have that certify our commitment to the apprenticeship sector.

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