Customer Service apprenticeships

Develop your customer service experts

Your customers expect every interaction with your business to be a positive one – whether it’s through your website, shops, telephony or delivery.

To achieve that, you need an all-star team who are brand advocates and commit to providing a consistent experience. Whether you are developing your brand or at the top of your game, in a rapidly changing industry, you need the right professionals in the right customer experience roles to drive your business forward.

At Paragon Skills we offer intermediate and advanced level apprenticeships in the customer service sector including the following:

Customer Service Practitioner Level 2 apprenticeship

Customer Service Specialist Level 3

We will work in collaboration with you to create a programme that embeds your values, vision, culture and tone of voice, and promotes skills development and long term career progression.

How we can help your business

We will work with you to develop your customer-focused workforce, tailoring the training programme specifically for your business. It will be designed to integrate with your customer experience needs at its core seamlessly.

We can also assist in recruiting new employees for your business, helping you to attract and engage with candidates who are right for the role.

Apprenticeships in this sector

  • Level 2 apprenticeship

    This apprenticeship is ideal for any of your employees working in customer facing or advisory roles in any department or division of your organisation. 

    These employees are the face and voice of your company, whether they are working face-to-face with customers or back office employees that liaise with customers on the phone.

    Diploma for Customer Service Practitioners Level 2
    12 months City & Guilds
  • Level 3 apprenticeship

    This apprenticeship is ideal for any of your employees that specialise in working with your customers in face-to-face or advisory roles in any department or division of your organisation and want to enrich their existing skills and knowledge to provide the highest level of service every time.

    Diploma in Customer Service Level 3
    15 months City & Guilds

So far, it has really helped me with my day to day job and I have found that my communication skills have improved. I am finding a balance between learning and working, and manage my time well using the online resources on the learner management tool Bud.

Apprenticeships in customer service are just the beginning…

Developing your business through apprenticeships

We work with thousands of employers across England, delivering outstanding apprenticeship programmes every day. Our employer satisfaction rate stands at 93%, with learner satisfaction at 89%, and our success rates are higher than the industry average.

Our teams are dedicated to enabling employers to realise the benefits apprenticeships will bring their business. Each programme is tailored specifically for your business and each of your employees, ensuring you get the greatest return and results from your investment.

So whether it’s increased productivity, boosted morale, staff retention, filling a skills gap or progressing your star employees, we have a solution that can help. Get in touch to find out more.

If you would like to learn more about customer service apprenticeships and to discuss the options available to you, then contact Paragon Skills today on 0800 783 2545.


How do we employ an apprentice?

We can help you find the right apprentice for your business. If you are looking to employ an apprentice you can learn more about the process on our Employing an apprentice page, or you can call us to discuss your requirements on 0800 783 2545.

How much does apprenticeship training cost?

The cost of an apprenticeship varies and is dependent on the level and Standard or Framework. To find out which Standards or Frameworks best meet your business needs, and the cost of these, speak to your training provider.

How long does an apprenticeship last?

In the sectors we work in, an apprenticeship takes 12 to 48 months, however this can vary depending on the hours worked, the industry sector and level of qualification.

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