Our training, your way

Who is the Apprenticeship for?

This Apprenticeship is ideal for any of your employees working in entry-level administrative roles that contribute to the operational and organisation responsibilities of your organisation, whether it is in the public, private or charitable sector.

Business administration incorporates many roles and responsibilities and these employees are at the heart of your success, supporting the smooth running of your business and helping to drive efficiencies.

Typical roles that this Apprenticeship will support are:

Administration Assistant, Receptionist, Personal Assistant, Office Assistant & Legal or Medical Secretary.

Diploma in Business & Administration Level 2

12 months

City & Guilds

  • Keep me posted

What will they learn?

This Apprenticeship has been designed in close consultation with employers so that your employees will be fully equipped with the skills needed to succeed in a demanding and fast-paced work environment. They will learn how to successfully work independently and as part of a team, provide first-class communication and practically manage data and information.

Our Apprenticeships give your employees training that is tailored to your business needs and their roles, providing job-specific skills vital for peak business performance.

How will they learn?

Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources your Apprentice will need to progress quickly. Our intuitive learner management system ‘Bud’ will really bring the subject to life through interactive learning tools, access to complementary online resources and relevant social communities, as well as provide real-time learner information so that you will always know what your employee is learning and how they are progressing.

This Apprenticeship will develop your employees’ knowledge, skills and behaviours in the following areas:


  • Principles of providing an administrative service Production of a business document Managing information & GDPR Developing & delivering presentations Equality, diversity & inclusion Health & safety in the workplace Employment rights & responsibilities


  • IT skills Interpersonal skills Organisation of self Attention to detail Reflective practice


  • Professional conduct Ownership/responsibilityTeam working
Demi-Leigh Thomas

I have just finished my NVQ Level 2 Business & Administration. I would like to thank my assessor for helping me achieve this. I have had to work very hard but without the help of Emma and her singing I wouldn't have got through it! I would recommend Paragon Skills to all my friends as I think it is a great way to achieve goals!

Demi-Leigh Thomas

KCB Enterprise LTD

Your pathway to success

Once you have completed your Apprenticeship, the natural progression is to move on to the Business Administration Advanced Level 3 Apprenticeship.

A career in business will provide you with the opportunity to work in a variety of locations, including small private companies, large government departments, law firms, fitness centres and many, many more.

At Paragon Skills we are committed to inspiring you to succeed and are here to support you throughout every stage of your Apprenticeship.

We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route Paragon Skills.


  • Business Administration Intermediate Level 2 Apprenticeship

    The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.

  • Business Administrator Level 3 Apprenticeship

    Develop the skills your business needs with the Level 3 Business Administrator Apprenticeship Standard

  • Customer Service Practitioner Level 2 Apprenticeship

    Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.

  • Customer Service Specialist Level 3 Apprenticeship

    The Customer Service Specialist Level 3 Apprenticeship Standard will provide you with an excellent platform to increase your skills, knowledge and experience in a customer-facing environment.

  • Sales Executive Level 4 Apprenticeship

    The Sales Executive Level 4 Apprenticeship Standard will provide you with an excellent platform to increase your skills, knowledge and experience in a sales environment.

  • Team Leader / Supervisor Level 3 Apprenticeship
  • Operations/Departmental Management Higher Level 5 Apprenticeship