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What can Customer Service Apprenticeships offer you?

Customer service Apprenticeships offer the opportunity to work in an exciting customer-facing and interactive role where positive communication and efficiency are key. You will learn skills that ensure you are the confident face or voice of a company in addition to honing your business and organisational skills.

At Paragon Skills we offer intermediate and advanced level Customer Service Apprenticeships including the following:

Customer Service Practitioner Level 2 Apprenticeship Standard

Customer Service Specialist Level 3 Apprenticeship Standard

What do you need to succeed a customer service role?

Roles within this sector are all integral to the success of any business and provide you with the opportunity to showcase your excellent communication skills. You’ll need to enjoy working with people at all levels, have a patient outlook and have a passion for problem-solving. Customer service roles could involve working for any customer-facing business in sectors such as retail, hospitality, tourism and leisure.

If you are considering taking a customer service Apprenticeship, then possessing these skills and qualities will be of benefit  to you:

  • Good people skills
  • A positive solution orientated attitude
  • Ability to work well under pressure
  • Excellent communication skills
  • A helpful and friendly manner
  • Organised and resourceful

Apprenticeships in this sector

  • Customer Service Practitioner Level 2 Apprenticeship Standard

    Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.

  • Sales Executive Level 4 Apprenticeship Standard

    The Sales Executive Level 4 Apprenticeship Standard will provide you with an excellent platform to increase your skills, knowledge and experience in a sales environment.

  • Business Administration Intermediate Level 2 Apprenticeship

    The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.

  • Business Administrator Apprenticeship Level 3 Standard

    Develop the skills your business needs with the Level 3 Business Administrator Apprenticeship Standard

  • Team Leading Intermediate Level 2 Apprenticeship
  • Team Leader / Supervisor Level 3 Apprenticeship Standard
  • Management Higher Level 5 Apprenticeship Standard

“The apprenticeship has boosted my confidence and helped me stand out in the company. I would recommend if anyone is considering an apprenticeship to just go for it. It makes you very attractive to other companies as they love people who like to learn.”