Who is the Apprenticeship for?
This Apprenticeship is ideal for any of your employees working in customer facing or advisory roles in any department or division of your organisation.
These employees are the face and voice of your company, whether they are working face-to-face with customers or back office employees that liaise with customers on the phone. They are in regular contact with your customers, providing essential information to support sales, give advice, guidance and deal with complaints.
Typical roles that this Apprenticeship will support are:
Customer Service Assistant, Customer Service Administrator, Customer Service Advisor and Customer Service Trainee.
Level 2 Diploma for Customer Service Practitioners
City & Guilds
What will they learn?
This Apprenticeship has been designed to develop your employees’ existing skills and equip them with the expertise to offer continuous improvement in customer service and communication and empower them to be confident to deal with your customers in a positive, personable and professional way.
Our Apprenticeships give your employees training that is tailored to your business needs and their roles, providing job-specific skills vital for peak business performance.
How will they learn?
Our Personal Tutors will deliver high-quality face-to-face learning and coaching and provide all the resources your employee will need to progress quickly. Our intuitive learner management system ‘Bud’ will really bring the subject to life through interactive learning tools, access to complementary online resources and relevant social communities, as well as provide real-time learner information so that you will always know what your employee is learning and how they are progressing.
This Apprenticeship will develop your employees’ knowledge, skills and behaviours in the following areas:
- Knowing your customers • Understanding the organisation • Systems & resources • Customer experience • Product & service knowledge
- Interpersonal skills • Communication • Influencing skills • Personal organisation • Dealing with customer conflict & challenge
- Developing self • Being open to feedback • Team working • Equality – treating all customers as individuals • Presentation – dress code, professional language
Your pathway to success
Once you have completed your Customer Service Practitioner Level 2 Apprenticeship, the natural progression is to underake the Customer Service Practitioner Level 3 Apprenticeship Standard.
The level 3 Apprenticeship will develop your Customer Service skills further and help you to get recognised in your chosen industry. In addition, this next level will help you to progress your skills towards a supervisory role.
At Paragon Skills we are committed to inspiring you to succeed, and are here to support you throughout every stage of your Apprenticeship.
We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route with Paragon Skills.
Do I have to find a job first?
If you're not currently employed or looking for a new job, you can apply for Apprenticeship vacan...
Will it cost me anything?
No. Your employer pays your wage and we apply for government funding from the Education and Skill...
Can I undertake an Apprenticeship with my current employer?
Yes. If you already have a job and wish to gain a nationally recognised qualification in that rol...
SIMILAR APPRENTICESHIPS IN THIS SECTOR
Customer Service Practitioner Level 2 Apprenticeship
Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.
Customer Service Specialist Level 3 Apprenticeship
The Customer Service Specialist Level 3 Apprenticeship Standard will provide you with an excellent platform to increase your skills, knowledge and experience in a customer-facing environment.
Sales Executive Level 4 Apprenticeship
Business Administrator Level 3 Apprenticeship
Team Leader / Supervisor Level 3 Apprenticeship
Operations/Departmental Management Higher Level 5 Apprenticeship