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What can Apprenticeships in Customer service, or Team leading and Management offer you?

Apprenticeships in the world of Customer Service and Team Leading & Management help to develop skills that are integral to any business. A Customer Service Apprenticeship can benefit anyone in a customer-facing role such as Customer Service Assistant, Customer Services Administrator and Customer Services Advisor.

Leaderships Apprenticeships are ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team or project already and who wish to take their career to the next level. Team Leading & Management training is delivered to ILM standards and applicable for any employee within a wide range of business organisations.

Customer Service & Management

  • Customer Service Level 2 Apprenticeship Standard

    Are you a good communicator and love helping people? Develop the skills you need to become a customer service assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.

  • Customer Service Advanced Level 3 Apprenticeship

    Do you enjoy communicating with others and enjoy helping people? Keen to progress your career in customer service? Develop the skills you need to become customer service management. Customer service training with Paragon Skills can help you to reach your potential.

  • ILM Team Leading Intermediate Level 2 Apprenticeship

    Do you enjoy leading others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a team leader with a business course. Expand your practical knowledge alongside your organisational and 'people' skills, to excel in this versatile and fast-paced industry.

  • Management Apprenticeship Standard Advanced Level 3

    Ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team or project to deliver clearly defined outcomes.

  • Management & Leadership Higher Apprenticeship Level 5

    The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.

What do you need to succeed in the customer service sector?

Roles within this sector are all integral to the success of any business and give you the chance to show your communication skills. You’ll need to enjoy working with people at all levels, have a patient outlook and have a passion for problem solving. Customer service roles could take you to any customer facing business such as retail, hospitality, tourism and leisure.

If you are considering customer service training and Apprenticeships in this sector, then possessing any or all of these skills and interests will be useful to you.

  • A positive outlook
  • Customer service and ‘people’ skills
  • A calm attitude
  • Working well under pressure
  • Great communication skills
  • Ability to problem solve

“The apprenticeship has boosted my confidence and helped me stand out in the company. I would recommend if anyone is considering an apprenticeship to just go for it. It makes you very attractive to other companies as they love people who like to learn.”



Apprenticeships in customer service are just the beginning…

Apprenticeships teach you the skills that you will need for a long and successful career. Skills in customer service are essential in many different industries and so are always going to be sought after. These Apprenticeships offer some very positive opportunities for career progression. 

This could be anything from progressing to a higher-level Apprenticeship, to advancing to a variety of roles, such as a customer service manager or any supervisor or manager positions. Skills in this sector offer a great deal of flexibility in your chosen career. 

If you would like to learn more about Apprenticeships in the customer service sector, or to discuss the customer service training options available to you, then call Paragon Skills today on 0800 783 2545.