Start your customer service career with the Customer Service Practitioner Level 2 Apprenticeship
The Customer Service Practitioner Level 2 Apprenticeship Standard is your first step towards starting your career in a customer service role which can apply to a variety of sectors. Whilst undertaking your Apprenticeship, you could be working in any of the following customer facing roles:
- Customer Service Trainee
- Customer Service Advisor
- Customer Service Assistant
- Front of House Assistant
In any of the above or similar roles, you are often the face and voice of the organisation, and the Customer Service Practitioner Apprenticeship Level 2 will teach you the importance of continuous improvement in customer service and communication.
Upon successful completion of your Customer Service Practitioner Level 2 Apprenticeship, you will qualify with a level 2 Diploma in Customer Service, in addition to Level 1 Functional Skills in Maths & English.
Diploma in Customer Service Level 2
City & Guilds
What you can expect from your Customer Service Practitioner Level 2 Apprenticeship
During your Apprenticeship, you will be employed in a suitable customer-facing role where you will gain valuable work experience in line with the standards set out for the Customer Services Practitioner Apprenticeship, whilst earning a salary.
Our Paragon Skills Personal Tutors will deliver learning and provide coaching and resources to develop your skills, knowledge and behaviour in the following key areas:
|Interpersonal skills||Knowing your customers||Developing self|
|Communication||Understanding the organisation||Team working|
|Influencing skills||Meeting regulations and legislation||Being open to feedback|
|Personal organisation||Your role and responsibilities||Equality - treating all customers as individuals|
|Dealing with customer conflict and challenge||Customer Service||Presentation - Dress code and professional language|
|Product service and knowledge||'Right first time'|
|Systems and resources|
A customer service Apprenticeship will involve you working in a customer service role in a variety of sectors. Since interacting with the public is a key part of such a role, this type of Apprenticeship is suitable for those that are sociable and enjoy communicating on all levels. The following skills and attributes will be of benefit to you in a customer service role:
- A friendly and helpful attitude
- Excellent communication skills
- Organised and efficient
- Resourceful and positive
- Good time-keeping
Working hours vary and are dependent on your employer and the type of industry that you are employed in. Customer Service roles in an office environment will typically involve working from 9 am to 5 pm. In sectors such as hospitality, retail, and travel you could be working as late as 10 pm including some weekend work.
Your pathway to success
Once you have completed your Customer Service Practitioner Level 2 Apprenticeship, the natural progression is to underake the Customer Service Advanced Level 3 Apprenticeship.
The level 3 Apprenticeship will develop your Customer Service skills further and help you to get recognised in your chosen industry. In addition, this next level will help you to progress your skills towards a supervisory role.
At Paragon Skills we are committed to inspiring you to succeed, and are here to support you throughout every stage of your Apprenticeship.
We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route with Paragon Skills.
Do I have to find a job first?
If you're not currently employed or looking for a new job, you can apply for Apprenticeship vacan...
Will it cost me anything?
No. Your employer pays your wage and we apply for government funding from the Education and Skill...
Can I undertake an Apprenticeship with my current employer?
Yes. If you already have a job and wish to gain a nationally recognised qualification in that rol...
SIMILAR APPRENTICESHIPS IN THIS SECTOR
Customer Service Advanced Level 3 Apprenticeship
Business Administration Intermediate Level 2 Apprenticeship
The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.
Business Administrator Apprenticeship Level 3 Standard
Do you enjoy supporting others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a business administrator with the Level 3 Business Administrator Apprenticeship Standard
Business Administration Higher Level 4 Apprenticeship
Level 4 Business Administration is a higher Apprenticeship aimed at those already in a role with senior administrative or management responsibilities. You may already lead or manage a team, or wish to move on to such a role. It aims to develop knowledge and understanding of complex business functions and activities.
Team Leading Intermediate Level 2 Apprenticeship
Team Leader / Supervisor Level 3 Apprenticeship Standard
Management Higher Level 5 Apprenticeship Standard
The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.