Inspiring people to succeed.

Start your customer service career with the Customer Service Practitioner Level 2 Apprenticeship

The Customer Service Practitioner Level 2 Apprenticeship Standard is your first step towards starting your career in a customer service role which can apply to a variety of sectors. Whilst undertaking your Apprenticeship, you could be working in any of the following customer facing roles:

  • Customer Service Trainee
  • Customer Service Advisor
  • Customer Service Assistant
  • Receptionist
  • Front of House Assistant

In any of the above or similar roles, you are often the face and voice of the organisation, and the Customer Service Practitioner Apprenticeship Level 2 will teach you the importance of continuous improvement in customer service and communication.

Upon successful completion of your Customer Service Practitioner Level 2 Apprenticeship, you will qualify with a level 2 Diploma in Customer Service, in addition to Level 1 Functional Skills in Maths & English. 

Diploma in Customer Service Level 2

12-18 months

City & Guilds

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What you can expect from your Customer Service Practitioner Level 2 Apprenticeship

During your Apprenticeship, you will be employed in a suitable customer-facing role where you will gain valuable work experience in line with the standards set out for the Customer Services Practitioner Apprenticeship, whilst earning a salary.

Our Paragon Skills Personal Tutors will deliver learning and provide coaching and resources to develop your skills, knowledge and behaviour in the following key areas: 

Skills Knowledge Behaviours/Attitude
Interpersonal skills Knowing your customers Developing self
Communication Understanding the organisation Team working
Influencing skills Meeting regulations and legislation Being open to feedback
Personal organisation Your role and responsibilities Equality - treating all customers as individuals
Dealing with customer conflict and challenge Customer Service Presentation - Dress code and professional language
  Product service and knowledge 'Right first time'
  Systems and resources  


A customer service Apprenticeship will involve you working in a customer service role in a variety of sectors. Since interacting with the public is a key part of such a role, this type of Apprenticeship is suitable for those that are sociable and enjoy communicating on all levels. The following skills and attributes will be of benefit to you in a customer service role:

  • A friendly and helpful attitude
  • Excellent communication skills
  • Organised and efficient
  • Resourceful and positive 
  • Good time-keeping

Working hours vary and are dependent on your employer and the type of industry that you are employed in.  Customer Service roles in an office environment will typically involve working from 9 am to 5 pm. In sectors such as hospitality, retail, and travel you could be working as late as 10 pm including some weekend work. 


Since completing my Diploma in Customer Service I have been put on the progression plan to become a team leader. At present I'm the only person in my team with this qualification. My ambition is to become a team leader and then a manager.



Your pathway to success

Once you have completed your Customer Service Practitioner Level 2 Apprenticeship, the natural progression is to underake the Customer Service Advanced Level 3 Apprenticeship.

The level 3 Apprenticeship will develop your Customer Service skills further and help you to get recognised in your chosen industry. In addition, this next level will help you to progress your skills towards a supervisory role.

At Paragon Skills we are committed to inspiring you to succeed, and are here to support you throughout every stage of your Apprenticeship.

We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route with Paragon Skills.

What you could do next

What you could do next

  • Customer Service Trainee
  • Customer Service Assistant
  • Customer Service Assistant
  • Receptionist
  • Front of House Assistant

  • Customer Relationship Manager
  • Customer Service Co-ordinator
  • Customer Service Team Leader


  • Customer Service Advanced Level 3 Apprenticeship

    The Level 3 Customer Service Apprenticeship will provide you with an excellent platform to increase your skills, knowledge and experience in a customer-facing environment.

  • Business Administration Intermediate Level 2 Apprenticeship

    The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.

  • Business Administrator Apprenticeship Level 3 Standard

    Do you enjoy supporting others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a business administrator with the Level 3 Business Administrator Apprenticeship Standard

  • Business Administration Higher Level 4 Apprenticeship

    Level 4 Business Administration is a higher Apprenticeship aimed at those already in a role with senior administrative or management responsibilities. You may already lead or manage a team, or wish to move on to such a role. It aims to develop knowledge and understanding of complex business functions and activities.

  • Team Leading Intermediate Level 2 Apprenticeship

    Develop the skills you need to become a team leader with the Team Leading Level 2 Apprenticeship.

  • Team Leader / Supervisor Level 3 Apprenticeship Standard

    Ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team or project to deliver clearly defined outcomes.

  • Management Higher Level 5 Apprenticeship Standard

    The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.