Develop your customer service career with the Customer Service Specialist Level 3 Apprenticeship Standard
The Customer Service Specialist Level 3 Apprenticeship Standard is the ideal way for you to develop your career in specialist customer service roles. You will develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.
This could apply to a variety of environments including:
- Contact centres
- Service industry
- Customer service points
In any of the above sectors, you are often the face and voice of the organisation and the Customer Service specialist Level 3 Apprenticeship Standard will teach you the importance how to provide the highest levels of customer service and communication every time.
Upon successful completion of your Customer Service Specialist Level 3 Apprenticeship Standard, you will qualify with a Level 3 Diploma in Customer Service, in addition to Level 2 Functional Skills in Maths & English.
Diploma in Customer Service Level 3
12 - 15 months
City & Guilds
What you can expect from your Customer Service Specialist Level 3 Apprenticeship Standard
This Apprenticeship will develop your specialist customer service skills so that you will be able to offer the highest standards of service. You will also learn valuable techniques and methods to improve customer service delivery ensuring you are always keeping customers happy time after time.
Our Paragon Skills Personal Tutors will deliver learning and provide coaching and resources to develop your skills, knowledge and behaviour in the following key areas:
|Business focussed service delivery||Business knowledge and understanding||Ownership/responsibility|
|Customer experience||Customer journey||Developing self|
|Customer service performance||Customer insights||Team working|
|Customer insights||Customer service culture||Equality|
|Service improvement||Environmental awareness||Presentation|
You will be required to complete a number of checkpoints whilst undertaking your Customer Service Specialist Level 3 Apprenticeship Standard and these include:
- Understand the customer journey
- Understanding the customer service culture
- Leadership styles
- Interpersonal skills
Your pathway to success
Becoming a supervisor or manager in a customer service capacity is a skill for life and can open doors to a long and rewarding career.
Due to the varied nature of the customer service industry, there are many job roles that apply to the advanced Apprenticeship level. Dedicated customer service job roles include Customer Relationship Manager, Customer Support Officer, Customer Service Team Leader, Customer Service Supervisor and Customer Service Co-ordinator.
At Paragon Skills we are committed to inspiring you to succeed and are here to support you throughout every stage of your Apprenticeship.
We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route with Paragon Skills.
Do I have to find a job first?
If you're not currently employed or looking for a new job, you can apply for Apprenticeship vacan...
Will it cost me anything?
No. Your employer pays your wage and we apply for government funding from the Education and Skill...
Can I undertake an Apprenticeship with my current employer?
Yes. If you already have a job and wish to gain a nationally recognised qualification in that rol...
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