Inspiring people to succeed.

Develop your customer service career with the Customer Service Specialist Level 3 Apprenticeship Standard

The Customer Service Specialist Level 3 Apprenticeship Standard is the ideal way for you to develop your career in specialist customer service roles. You will develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type. 

This could apply to a variety of environments including:

  • Contact centres
  • Retail
  • Webchat
  • Service industry
  • Customer service points

In any of the above sectors, you are often the face and voice of the organisation and the Customer Service specialist Level 3 Apprenticeship Standard will teach you the importance how to provide the highest levels of customer service and communication every time.

Upon successful completion of your Customer Service Specialist Level 3 Apprenticeship Standard, you will qualify with a Level 3 Diploma in Customer Service, in addition to Level 2 Functional Skills in Maths & English.  

Diploma in Customer Service Level 3

12 - 15 months

City & Guilds

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What you can expect from your Customer Service Specialist Level 3 Apprenticeship Standard

This Apprenticeship will develop your specialist customer service skills so that you will be able to offer the highest standards of service. You will also learn valuable techniques and methods to improve customer service delivery ensuring you are always keeping customers happy time after time.

Our Paragon Skills Personal Tutors will deliver learning and provide coaching and resources to develop your skills, knowledge and behaviour in the following key areas: 

Skills Knowledge Behaviours/Attitude
 Business focussed service delivery   Business knowledge and understanding   Ownership/responsibility 
Customer experience Customer journey Developing self
Customer service performance Customer insights Team working
Customer insights Customer service culture Equality
Service improvement Environmental awareness Presentation

You will be required to complete a number of checkpoints whilst undertaking your Customer Service Specialist Level 3 Apprenticeship Standard and these include:

  • Understand the customer journey
  • Understanding the customer service culture
  • Self-development
  • Leadership styles
  • Teamwork
  • Interpersonal skills

Since completing my Diploma in Customer Service I have been put on the progression plan to become a team leader. At present I'm the only person in my team with this qualification. My ambition is to become a team leader and then a manager.



Your pathway to success

Becoming a supervisor or manager in a customer service capacity is a skill for life and can open doors to a long and rewarding career.

Due to the varied nature of the customer service industry, there are many job roles that apply to the advanced Apprenticeship level. Dedicated customer service job roles include Customer Relationship Manager, Customer Support Officer, Customer Service Team Leader, Customer Service Supervisor and Customer Service Co-ordinator.

At Paragon Skills we are committed to inspiring you to succeed and are here to support you throughout every stage of your Apprenticeship.

We are looking for learners as committed and as passionate as we are. If this sounds like you, then contact us today and start your career on the Apprenticeship route with Paragon Skills.

What you could do next

What you could do next

Customer Service Practitioner Level 2 Apprenticeship Standard

  • Customer Service Trainee
  • Customer Service Assistant

Customer Service Specialist Level 3 Apprenticeship Standard

  • Customer Relationship Manager
  • Customer Service Co-ordinator
  • Customer Service Team Leader
  • Customer Support Officer


  • Customer Service Practitioner Level 2 Apprenticeship Standard

    Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.

  • Customer Service Specialist Level 3 Apprenticeship Standard

    The Customer Service Specialist Level 3 Apprenticeship Standard will provide you with an excellent platform to increase your skills, knowledge and experience in a customer-facing environment.

  • Business Administration Higher Level 4 Apprenticeship

    Level 4 Business Administration is a higher Apprenticeship aimed at those already in a role with senior administrative or management responsibilities. You may already lead or manage a team, or wish to move on to such a role. It aims to develop knowledge and understanding of complex business functions and activities.

  • Business Administration Intermediate Level 2 Apprenticeship

    The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.

  • Business Administrator Apprenticeship Level 3 Standard

    Do you enjoy supporting others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a business administrator with the Level 3 Business Administrator Apprenticeship Standard

  • Team Leading Intermediate Level 2 Apprenticeship

    Develop the skills you need to become a team leader with the Team Leading Level 2 Apprenticeship.

  • Team Leader / Supervisor Level 3 Apprenticeship Standard

    Ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team or project to deliver clearly defined outcomes.

  • Management Higher Level 5 Apprenticeship Standard

    The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.