Customer Service apprenticeships

Can you inspire people to truly ‘Have a great day’?

Customer service apprenticeships help thousands of customer-facing individuals to hone their skills across various industries and sectors every year. These versatile programmes, available at Level 2 and Level 3, allow you to progress from entry level to become an advanced Customer Service Practitioner in just 24 months (across both programmes).

The programme will recognise your skills, and help you build new ones ensuring you are always representing the organisation to the best of your ability and delivering an exceptional customer experience.

What you need to succeed in the Customer Service sector

Here are just some of the characteristics that will help you to succeed in your chosen sector:

  • Good people skills
  • A positive solution orientated attitude
  • Ability to work well under pressure
  • Excellent communication skills
  • A helpful and friendly manner
  • Organised and resourceful
  • Enjoy working with people at all levels
  • Have a patient outlook
  • Have a passion for problem-solving

Who do you want to be?

Each of our apprenticeships have clear progression pathways. Check out the programmes available below for more information on the pathways that are right for you.

Apprenticeships in this sector

  • Level 2 apprenticeship

    Apprenticeships in customer service are an excellent way to create a solid foundation for your career in a huge range of job roles and industries.

    You will learn how to understand your customers, learn in-depth knowledge about your businesses products and services, effective communication and influencing skills and how to deal with conflict and challenge.

    Diploma for Customer Service Practitioners Level 2
    12 months City & Guilds
  • Level 3 apprenticeship

    Are you looking to level up and become a qualified Customer Service Specialist? Then this programme could be for you.

    Building on your knowledge from the level 2 programme, or your previous skills and experience.

    Diploma in Customer Service Level 3
    15 months City & Guilds

Hertz Accident Support

Sophie Fox

I completed my Level 2 Health and Social Care and my tutor was brilliant. I am now working towards my Level 3 in Health and Social Care and would recommend Paragon Skills to anyone wanting to expand their knowledge.


Do I have to find a job first?

If you’re not currently employed or looking for a new job, you can apply for apprenticeship vacancies advertised by employers looking to employ an apprentice, as you must be employed to undertake an apprenticeship.

You can view current vacancies here: apprenticeship vacancies

If you already have a job and wish to gain a qualification in that industry as an apprentice, this is possible subject to your employer’s agreement.

Will it cost me anything?

No. Your employer pays your wage and we apply for government funding from the Education and Skills Funding Agency to support the cost of your qualification.
Currently 100% funding is available for apprentices ages 16 – 18 and 90% for those aged 19 + (subject to the employers levy status).

You or your employer can call us to discuss any questions you have regarding funding on 0800 783 2545.

Can I undertake an Apprenticeship with my current employer?

Yes. If you already have a job and wish to gain a nationally recognised qualification in that role, an apprenticeship is a great way to do it. A great way to start is to visit our employing an apprentice page ready to discuss with your employer or give us a call on 0800 783 2545

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