Mental Health support for learners across Knovia Group: Our collaboration with Shout in action

At Paragon Skills and across all Knovia Group brands, supporting the mental health and wellbeing of our learners and colleagues is a vital part of who we are. That’s why we’re proud to partner with Shout, the UK’s only free, confidential, 24/7 text messaging service for anyone struggling to cope.

No referrals. No waiting lists. Just immediate, accessible help.
Anyone can reach out by simply texting the word ‘Know’ to 85258 to connect with a trained crisis volunteer. The service is available day or night – whenever someone needs to talk.

Every day, Shout handles around 2,000 conversations, providing vital support for people dealing with issues such as suicide, depression, anxiety, relationship challenges, loneliness, and self-harm. The text-based nature of the service allows individuals to share how they’re feeling in a safe, non-judgmental space, at their own pace.

At Paragon Skills, we understand that life can sometimes feel overwhelming. Whether it’s stress, anxiety, or something more serious, we want every member of our community to know they are not alone. Shout’s around-the-clock crisis support fits perfectly with our mission to provide meaningful, timely help for anyone in need.

Texting ‘Know’ to 85258 offers immediate access to someone who will listen without judgment, ask questions to understand, and help the texter move toward a calmer state of mind. Volunteers may also offer guidance or signpost to further support if needed.

We are committed to fostering a culture of wellbeing across our programmes. We embed wellbeing and resilience into our learning model through guided reflection and self-study. But we also recognise that real-time support can make all the difference, and through our partnership with Shout, that support is just a text message away.

If you’re feeling overwhelmed and don’t know where to turn, text ‘Know’ to 85258 to connect with a trained crisis volunteer today.

For those interested in supporting others, you can learn more about becoming a trained Shout volunteer by visiting their website.