Customer Experience Coordinator

Customer Experience Coordinator

Job title:        Customer
Experience Coordinator
Location:        Hybrid – 2 days in our Bournemouth office and 3 days working
from home
Salary:            £22,000
– £24,000 per annum depending on experience – Additional £2,000 performance
related bonus

talent thrive.
It starts with our winning team.

handpicked, trusted people demonstrate their specialist knowledge in all that
they do, and through our infectious and transferable passion and energy, we
motivate and invigorate those around us to be the best they can be.

Skills are an Ofsted Grade ‘Good’ provider, winning awards such as Health &
Social Care Apprenticeship Provider of the Year in 2021 and being awarded Gold
for both Investors in People, and Investors in Young People. We are very proud
of these successes, which have earned us the title of one of the UK’s leading
training providers.

About the

We have an exciting
opportunity for a talented and passionate customer service or account
management expert to join the team as a Customer Experience Coordinator. Joining
two other Customer Experience Coordinators, you will be responsible for the
effective onboarding of apprentices onto their qualifications, ensuring their
experience with us is outstanding. You’ll be the first point of contact for all
customer enquiries, resolving issue quickly and efficiently by using
exceptional customer service skills. You will support other teams within the
business with a strong track record of troubleshooting and problem solving, providing
excellent service in a team where no two days are the same.

You will use
your excellent IT skills to generate and share accurate and timely reports,
analysing these to improve on our contract performance.

This is a
hybrid role which will require you to come to the Bournemouth office on Mondays
and Thursdays, however please note there will be a need of flexibility depending
on the need of the business.

Key role

·       Seek ways to improve the service that we
offer, exploring new growth opportunities and ways to broaden our product and
service offering

·       Support the team with the on-boarding of
larger projects including the on-boarding of learners and new customer launches

·       Coordinate customer workshop schedules,
communicating timescales with learners and employers

·       Retention of all customer contracts while
ensuring compliance with all service level agreements

·       Work in partnership with internal
colleagues to ensure effective performance and delivery against targets,
contributing positively to the resolution of any issues raised

What we
need from you?

·       Strong track record of achieving deadlines with sales and/ or account
manager role

·       The ability to manage your own workload

·       Excellent attention to detail

·       Building and maintaining relationships with internal and external

·       Excellent IT skills, including advanced knowledge of MS Excel and how
to create and develop reports

What’s in
it for you?

Paragon Skills is an inclusive, welcoming and
supportive place to work with a fantastic culture which supports your own
learning and development and career growth. In addition to this, we are proud
to offer Paragon Choices, our suite of optional and core benefits including
life assurance and income protection. We also have the following benefits
available for all colleagues:

·       31 days annual leave, including a Christmas closure, increasing with
length of service and a holiday purchase scheme

·       Perkbox – a suite of lifestyle benefits and wellness tools

·       Recognition and long service awards to celebrate our colleagues’
commitment to Paragon Skills

·       Colleague referral bonus payments

·       Three days paid volunteering leave and corporate conscience

We are a Disability Confident Employer and have a
guaranteed interview scheme in place to ensure that nobody is overlooked or
discriminated against because of their disability. If you meet the minimum
criteria when you apply and you have informed us in your application that you
have a disability, you will be guaranteed an interview for that role. 

Paragon Skills is committed to the safeguarding
and wellbeing of our learners and colleagues and we implement robust safer
recruitment practices to support this. Dependant on the role you are applying
for, we may undertake a number of necessary checks to confirm you are suitable
to work with children and vulnerable adults, which may include a Disclosure and
Barring Service check. We are also committed to promoting equality and
inclusion throughout our colleague and learner populations.

Awards & Recognitions