What can Apprenticeships in customer service offer you?
Apprenticeships in the world of customer service offer the opportunity to work in an exciting customer-facing and interactive role where positive communication and efficiency are key. You will learn skills that ensure you are the confident face or voice of a company in addition to honing your business and organisational skills.
At Paragon Skills we offer intermediate and advanced level Apprenticeships in this sector including the following:
Customer Service & Management
Customer Service Practitioner Level 2 Apprenticeship Standard
Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.
Customer Service Advanced Level 3 Apprenticeship
Business Administration Intermediate Level 2 Apprenticeship
The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.
Business Administrator Apprenticeship Level 3 Standard
Do you enjoy supporting others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a business administrator with the Level 3 Business Administrator Apprenticeship Standard
Business Administration Higher Level 4 Apprenticeship
Level 4 Business Administration is a higher Apprenticeship aimed at those already in a role with senior administrative or management responsibilities. You may already lead or manage a team, or wish to move on to such a role. It aims to develop knowledge and understanding of complex business functions and activities.
Team Leading Intermediate Level 2 Apprenticeship
Team Leader / Supervisor Level 3 Apprenticeship Standard
Management Higher Level 5 Apprenticeship Standard
The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.
What do you need to succeed a customer service role?
Roles within this sector are all integral to the success of any business and provide you with the opportunity to showcase your excellent communication skills. You’ll need to enjoy working with people at all levels, have a patient outlook and have a passion for problem-solving. Customer service roles could involve working for any customer-facing business in sectors such as retail, hospitality, tourism and leisure.
If you are considering taking a customer service Apprenticeship, then possessing these skills and qualities will be of benefit to you:
- Good people skills
- A positive solution orientated attitude
- Ability to work well under pressure
- Excellent communication skills
- A helpful and friendly manner
- Organised and resourceful
If you would like to learn more about Apprenticeships in the customer service sector and discuss the customer service training options available to you, then contact Paragon Skills today on 0800 783 2545.
What exactly is an Apprenticeship?
An Apprenticeship offers the opportunity to gain a nationally, increasingly internationally...
Do I need experience and qualifications?
For many Apprenticeships, no experience or qualifications are required.
Will I be entitled to holidays?
Yes. As an employee you are entitled to the same conditions as other employees working at similar...