Inspiring people to succeed.

What can Apprenticeships in customer service offer you?

Apprenticeships in the world of customer service offer the opportunity to work in an exciting customer-facing and interactive role where positive communication and efficiency are key. You will learn skills that ensure you are the confident face or voice of a company in addition to honing your business and organisational skills.

At Paragon Skills we offer intermediate and advanced level Apprenticeships in this sector including the following:

Customer Service Practitioner Level 2 Apprenticeship Standard

Customer Service Advanced Level 3 Apprenticeship

Customer Service & Management

  • Customer Service Practitioner Level 2 Apprenticeship Standard

    Are you a good communicator and love helping people? Develop the skills you need to become a Customer Service Assistant. Expand your practical knowledge alongside your customer service and 'people' skills, to excel in this energetic and fast-paced industry.

  • Customer Service Advanced Level 3 Apprenticeship

    The Level 3 Customer Service Apprenticeship will provide you with an excellent platform to increase your skills, knowledge and experience in a customer-facing environment.

  • Business Administration Intermediate Level 2 Apprenticeship

    The level 2 Business Administration Apprenticeship is designed with a variety of administrative roles in mind, including receptionists, junior legal assistants and any role involving supporting the organisation in terms of administration.

  • Business Administrator Apprenticeship Level 3 Standard

    Do you enjoy supporting others in a corporate environment? Are you organised and responsible? Develop the skills you need to become a business administrator with the Level 3 Business Administrator Apprenticeship Standard

  • Business Administration Higher Level 4 Apprenticeship

    Level 4 Business Administration is a higher Apprenticeship aimed at those already in a role with senior administrative or management responsibilities. You may already lead or manage a team, or wish to move on to such a role. It aims to develop knowledge and understanding of complex business functions and activities.

  • Team Leading Intermediate Level 2 Apprenticeship

    Develop the skills you need to become a team leader with the Team Leading Level 2 Apprenticeship.

  • Team Leader / Supervisor Level 3 Apprenticeship Standard

    Ideal for aspiring professionals taking their first step into line management, or for those with some experience of managing a team or project to deliver clearly defined outcomes.

  • Management Higher Level 5 Apprenticeship Standard

    The role of an operations manager is vital for ensuring that a strong reputation is maintained in the marketplace. They are a conduit between different departments providing important feedback and communication. In many cases, they are responsible for ensuring that final products meet strict quality standards set by industry regulation.

What do you need to succeed a customer service role?

Roles within this sector are all integral to the success of any business and provide you with the opportunity to showcase your excellent communication skills. You’ll need to enjoy working with people at all levels, have a patient outlook and have a passion for problem-solving. Customer service roles could involve working for any customer-facing business in sectors such as retail, hospitality, tourism and leisure.

If you are considering taking a customer service Apprenticeship, then possessing these skills and qualities will be of benefit  to you:

  • Good people skills
  • A positive solution orientated attitude
  • Ability to work well under pressure
  • Excellent communication skills
  • A helpful and friendly manner
  • Organised and resourceful

“The apprenticeship has boosted my confidence and helped me stand out in the company. I would recommend if anyone is considering an apprenticeship to just go for it. It makes you very attractive to other companies as they love people who like to learn.”

SOPHIE FOX

HERTZ ACCIDENT SUPPORT